CONFLICT RESOLUTION POLICY
1) The very first step should be an attempt to classify the problem: i.e., related to design, site work, materials, concrete placement, finishing practices, curing practices, weather, etc. Possible sources of reference information might include the NRMCA CIP page of this web site (click here), or materials produced by industry associations and technical societies. Links to the online resources of concrete industry associations and technical societies can be accessed by clicking here.
2) The second step requires contacting the concrete contractor involved in the actual project construction, as they have the contractual relationship with you. Bypassing this step often leads to long delays in addressing project concerns.
NOTE : If you are the construction professional who installed the concrete, please contact Jason Libka, Quality Control Manager, JLibka@schmitzmix.com • 414.831.2434.
3) Should your concrete contractor’s explanation of problem and/or proposed remedy, if needed, prove unsatisfactory, only then should Schmitz Ready Mix be notified (see contact information above), at which time:
a. Schmitz Ready Mix Quality Control Personnel will visit the job site to establish if the problem is concrete related. Please refer to the section on warranties and accompanying statement of Quality Responsibilities for additional clarification.
b. A recommendation to correct the problem will then be suggested, in consultation with your concrete contractor, based on industry standards, including those published by the American Society of Concrete Contractors and the Masonry and Concrete Quality Standards published by the Metropolitan Builders Association of Greater Milwaukee.
4) Following consensus agreement by all parties as to recommended remedy, corrective action will be initiated, consistent with sound construction practices related to timing of any needed repair work.
5) In the event that the concrete is found to be at fault, and an acceptable remedy is not forthcoming, then Schmitz Ready Mix agrees to binding arbitration as a final recourse.
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Schmitz Ready Mix Main Office: 5400 N. 124th St. Milwaukee, WI 53225 | Phone: 414.831.2400 | Fax: 414.462.8812 | email
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