Conflict Resolution Policy
In the rare event when you, the homeowner, have a problem with an installed concrete project using concrete provided by Schmitz Ready Mix, the following steps are required to insure a timely response to your concerns:
1. Educate Yourself – Knowledge is a powerful ally for homeowners trying to resolve concrete project installation problems. Slab surface defects and other concrete problems can be related to deficiencies in materials, project design, placing and finishing practices, weather, improper maintenance, or combinations of the above. Basic reference information can be found in the Quick Guide to Concrete Troubleshooting section of this web site.
2. Contact your builder (new construction) or the contractor you hired to install the concrete, as he/she has the contractual relationship with you. Bypassing this step could lead to delays in resolving your problem, which may involve only a simple remedy or explanation to address your concerns.
Note: If you installed the concrete yourself, please contact Jeff Madsen of Schmitz Ready Mix: 414.831.2458
3. Review on this web site the Schmitz Ready Mix’s section on warranties and the accompanying statement of Quality Responsibilities. Should your builder’s or contractor’s explanation or proposed remedy, if needed, prove unsatisfactory, only then should Schmitz Ready Mix be notified.
4. Work with Schmitz Ready Mix’s Quality Control Team.
Quality Control Personnel from Schmitz Ready Mix will determine if the problem is concrete mix related, to include job site visit, if required. A recommendation to correct the problem will then be suggested, in consultation with the builder or concrete contractor, based on the Masonry and Concrete Quality Standards published by the Metropolitan Builders Association of Greater Milwaukee.
5. Following consensus agreement by all parties as to recommended remedy, corrective action will be initiated, consistent with sound construction practices related to timing of any needed repair work.
6. In the event that the concrete is found to be at fault, and an acceptable remedy is not forthcoming, then Schmitz Ready Mix agrees to binding arbitration as a final recourse. Schmitz Ready Mix stands behind its quality products and warrants its concrete shall be free from manufacturing defect at time of delivery. But Schmitz Ready Mix cannot warrant in-place concrete against cosmetic and surface defects, structural cracking, crumbling, blistering, corrosion, or any other problem not involving manufacturing defects in the concrete as supplied by Schmitz Ready Mix to the job site.